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Verifications & References by the piece can save you money
The calculus is simple: employees handling time consuming verifications and references cost more than outsourcing to ReferencePro.
ReferencePro delivers what your customers expect at a fixed cost per piece and eliminates:
- Hourly rates, payroll taxes, and benefits
- Payroll processing & benefits management
- Recruiting cost & training time
- Majority of daily management time
- Bonuses & perks
- Turnover cost & unemployment claims
- A minimum of 30 unproductive minutes per day or 75 hours per year
- Possible or actual employment suits for harassment, wrongful termination, etc.
Our approach includes a minimum of three solid attempts in three business days, a domestic TAT of 60 hours on average, customizable reference questions, and thorough reviews of all unverifiable orders.
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Boost Your Marketing Campaign
Did you know that when using ReferencePro as your wholesale provider of verifications and references you can add these features to your marketing campaigns?
- Education verifications include degree mill checks – our extensive database is flagged with known degree mills and schools with suspect accreditation or no accreditation at all.
- All applicant provided phone numbers are independently validated against public employment listings – this is in compliance with FCRA and NAPBS best practices though we’ve always used this crucial fraud prevention tool.
- Reference interviews taken 24 hours a day 5 days a week – our international staff takes after hours calls from domestic reference providers to better accommodate their schedules.
- Scalability to meet the verification and reference demands of any size client – No matter what your size, ReferencePro allows you to scale to your customer’s requirements.
- High international security standards – ReferencePro International does not send PII to offshore screening companies unless physical delivery by a local firm is required.
- High domestic security standards – ReferencePro verifications and references are performed from within our secured 24 hour call center in the U.S. and all RefPro employees have passed background screens. RefPro allows you to make it clear in your marketing materials that you don’t offshore or use at-home networks.
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Are you getting weekly e-mails from firms telling you they can provide international verifications from this country or that country?
Why take unnecessary risks when ReferencePro can handle your international verifications in a cost effective manner utilizing the U.S. standards your clients expect?
To ensure privacy, ReferenceProhandles nearly all international verifications in our 24 hour U.S. call center where we have extensive international experience and language capabilities. However for those situations where someone is needed outside of the U.S., ReferencePro has a few select providers and exclusive resources to assist us in certain situations.
Those select providers are still with us after proving they could work to U.S. standards at reasonable prices, and pass every salting without fail. We have had to let many off-shore firms go for not meeting all three criteria. These may be providers you are using now.
How do we manage our provider relationships for our customers?
- ReferencePro salts providers randomly but routinely.
- ReferencePro aggregates sufficient volumes of work to keep providers engaged.
- ReferencePro puts PII in the hands of providers if it’s the only option, and even then, only what is needed.
- ReferencePro maintains daily contact with providers and holds them accountable to our workflow practices.
So here are some questions you should ask yourself:
- Do you want to put your reputation in the hands of strangers?
- Do you want to risk privacy and data security issues by sending PII off-shore even when it’s not necessary?
- Do you want to spend time vetting, salting and managing daily communications with off-shore vendors you may only use sporadically?
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International Verifications & Managing Client Expectations
At ReferencePro we have spent years perfecting the international verification process. As a wholesale provider we understand it’s not enough for us to be good at what we do; we also need to help our customers manage their customer’s expectations.
Our webinar on Managing Customer Expectations around International Verifications is available to all new customers, and given you only pay for the orders you place – no sign up fees and no minimums – you can become a ReferencePro customer in a matter of minutes at no cost. In fact we are offering the first two international or the first ten domestic VOE’s for free if you are a new customer signing up before March 31st, 2009.
If you have ever handled an international verification you’ll appreciate the fact we are open 24 hours a day and that we have direct relationships with school registrars in India, China and other locations. You will appreciate the clarity of knowing what to expect from us and what we need from you. And, we know you’ll appreciate the applicant forms and the country requirements and turnaround time chart we provide.
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It Costs You NOTHING to Add International & Domestic Verifications and References to Your Service Offerings Today!
ReferencePro provides wholesale verifications of employment, education, credentials, and references to over 150 CRA’s.
Why let your clients think they need to go elsewhere when you can be the solution for all of their needs including verifications and references?
We don’t charge a setup fee and there is no minimum. Pay wholesale rates for verifications and references as you use them.
We can set you up in one day and supply you with the marketing information you need to promote your new services. You will get domestic and international service descriptions and work rules; turnaround times for international services by country; and international applicant forms. Post this information on your website and incorporate it into your brochures.
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ReferencePro’s International Results are 99% Conclusive!
Your customers want degrees and past employment verified, or to know why they can’t be verified. In other words, they want conclusive results.
Only 1% of results provided by ReferencePro International are inconclusive. These are verifications eventually closed when the employer or school does not respond to multiple requests by all means of communication available.
We returned 88% conclusive and verified results on of all employment requests and 83% on all education requests in the past year. The remaining results considered conclusive are: no record found, records no longer available, school has a hold on the record, employer/school could not be located or they are out-of-business.
Our results are the product of years of relationship building. For instance, in China, ReferencePro is sanctioned by the Ministry of Education as one of only a few trusted verifiers with access to their fast-track process. It took years to establish that level of access. In the rest of the world we have similar close relationships forged through daily professional interaction with the people who provide the information we are after.
ReferencePro’s International Operation Center in Spokane, Washington is open 24 hours a day, 5 days a week and staffed by international verification specialists with foreign language capabilities who are working to U.S. standards.
Conclusion: ReferencePro has the experience, dedication and relationships necessary to get you the results your customers want.
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ReferencePro’s Domestic Results are 93% Conclusive!
It is our goal to provide our customers the best possible service. We have reviewed the 2008 results we produced in domestic services and found that we provided you with *conclusive results 93% of the time in less than 60 hours on average. By conclusive results, we mean we have either obtained the verification, or established that it was not possible to obtain, such as employers that could not find a record of the applicant, or would not provide a reference. Of the 93% that were conclusive, we verified over 75% of all employment and 85% of all education requests.
We are very pleased with those numbers but that still leaves 7% of the orders that were inconclusively closed as No Response. That means despite having gone through an extensive procedure to establish the verifying party or EVP, and making 3 Solid Attempts on 3 successive days supplemented by e-mail and/or fax and calling at different times, we received no reply. Short of actually going to the office of the non-responding school or employer, there is little anyone can do to force a school or employer to co-operate.
However we are determined to drive down the 7% figure, so we are announcing new and additional steps we will be taking.
Before we will close an order as No Response, we will first make the efforts described above. If that does not get a response then a senior researcher reviews the call history for adherence to our standard operating procedures (SOP) and to make sure we have done everything. Rather than closing orders at this point we now put them back in queue for 2 more attempts per day for 2 additional days.
As a result, if anything is closed with out a response, you can be assured that RefPro at a minimum has made 7 Solid Attempts after EVP.
In summary, if an order is closed No Response:
- RefPro went though an extensive EVP to make sure we were calling the right party.
- RefPro has made three solid attempts in three days.
- RefPro has supplemented the attempts with e-mail and fax if available.
- After the third attempt, a supervisor reviewed the order for adherence to our SOP.
- The order stayed open 2 more days and received 4 more attempts (unless a client wants orders closed in 3 days regardless).
Below is a list of the Conclusive Results you now receive.
*Conclusive Results in Domestic Services 2008 |
Description |
COMPLETE: |
Minimal if not all information verified |
NO RECORD FOUND: |
Verifier could not locate a record and the details of our interaction with them are included in the Call History. |
NO REFERENCE POLICY: |
Employer could not provide a reference. |
NO LISTING: |
Unable to develop contact information – search details provided in the Call History. |
SEE COMMENTS: |
Partly verified or not verified but requires detailed explanation provided in the Call History |
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